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FAQ

Prior To Visit

 

Appointments

 


 

Patient Education

When does someone need Physical Therapy?
Studies have shown that physical therapy can help individuals avoid surgery in some instances. A combination of manual physical therapy and supervised exercise can delay or prevent the need for surgery. Pursuing an exercise program designed by a physical therapist can be one of the best protections from injury and surgery. Physical therapy can also be prescribed for balance problems, generalized weakness and a host of other conditions. We recommend you speak to your healthcare provider about prescribing physical therapy before other methods such as prescription medication.

What is Physical Therapy?
According to the American Physical Therapy Association, "physical therapists apply research and proven techniques to help people get back in motion. All physical therapists are required to receive a graduate degree – either a masters or a clinical doctorate – from an accredited physical therapist program before taking the national licensure examination that allows them to practice. State licensure is required in each state in which a physical therapist practices. They are trusted health care professionals with extensive clinical experience who examine, diagnose, and then prevent or treat conditions that limit the body's ability to move and function in daily life."

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Prior to Visit

How do I set up an appointment to receive Physical Therapy? 
The State of Florida is a direct access state meaning that you can receive physical therapy for up to 3 weeks without a doctor's prescription. Certain insurance companies, like Medicare, will not reimburse for physical therapy without a doctor's prescription so it is always best to call us if you have any questions. While your healthcare provider may assist you with identifying a specific rehabilitation provider, please remember, it is your choice as to which rehabilitation company you decide to utilize. You can also utilize your insurance company's list of "in network" providers that fit within your coverage. Ultimately the decision is yours and at Solex Physical Therapy we are committed to putting YOU FIRST.

How do I make an appointment?
Please visit our location page for a list of the closest location to you for physical therapy. A list of all phone numbers is included to set up your appointment. An office coordinator will assist with finding an appointment that is convenient for your schedule as our offices are open before and after work hours. We accommodate new patients for their first appointment within 24-48 hours of their initial call.

How do I find an Solex facility?
Please visit our location page for a list of the closest locations to you for physical therapy. Our locations provide state-of-the art equipment and technology and a safe environment.

Who is involved in my rehabilitation?
Your rehabilitation will be overseen by your physician and supervised by your clinician, with assistance from ancillary and administrative staff. After a comprehensive evaluation, goal assessment, and treatment plan, you will be scheduled for a return visit(s) based upon your physician and clinician's recommendation. Solex Physical Therapy's primary objective is to help you achieve your rehabilitation and treatment goals and prevent further injury/dysfunction.

At each location, our clinical staff consists of several skilled rehabilitation professionals who frequently collaborate with each other to enhance the approach to individualized treatment plans. We believe this insures the goals of the patient are met. We utilize a network of licensed physical therapist assistants, licensed massage therapists and rehabilitation aides in order to reach our common goals as efficiently and safely as possible. These staff work under the direction of your physical therapist to provide you with the best possible care.

Solex Physical Therapy offers additional services to maximize your progress. Many centers offer massage therapy, personal training and wellness programs. Please see ourWellness page for the closest facility offering these services.

Will my physician be involved in my rehab?
The physician/therapist relationship is an important one in order to effectively serve our patients. After your evaluation and assessment, a copy of your evaluation will be sent to your physician. Likewise, progress notes will be sent to update your doctor on advancement toward your stated goals. Our staff will work diligently to educate you and assist you in returning to your optimal functional level as soon as possible.

How long does the billing process take?
Once you have scheduled your appointment and have provided insurance information, as a courtesy we will verify your health insurance benefits for physical therapy. Please note that insurance quotes are not a guarantee of benefits or coverage. The following is intended to help you better understand our billing process:

  • Your therapist will forward your daily charge to our billing office.
  • The billing office then submits these charges to your insurance company for reimbursement.
  • Solex generally receives payment within 30-60 days.
  • Solex will provide you with an invoice after your insurance has paid or made a decision on services rendered (usually within 30-60 days).
  • We encourage you to review and confirm your rehabilitation benefits with your insurance company as they may differ from your standard medical coverage.

Please feel free to contact our billing office at 239-649-8001, if you would like a record of your charges prior to you receiving your bill. All co-pays are expected at time of service. We appreciate your understanding and cooperation.

What is the initial evaluation?
Please arrive 10-15 minute prior to your evaluation in order to complete the appropriate paper work or you can download the paperwork from our website and have fill it out prior to your appointment to make the process easier. At that time, our office staff will review your personal explanation of rehabilitation benefits quoted from your insurance provider. During your first visit, your therapist will conduct an initial evaluation to assess your current condition. Your initial evaluation will consist of objective findings and testing followed by an appropriate treatment plan, encompassing a home-exercise program, and discussing the length and frequency of your rehabilitation. A copy of your Initial Evaluation will be sent to your physician. You and your therapist, in cooperation with your physician, will determine what goals are to be achieved during physical therapy. To ensure clear and concise communication to your doctor and insurance provider, your therapist will use electronic documentation during each visit to document your treatment and progression toward these goals.

What should I bring or wear to my first visit? 
Remember to wear clothes that are suitable for your treatment. Please also bring your insurance card, the prescription you received from your healthcare provider and any other reports/paperwork/results that you may have as well. Should you be using any medical assistive devices such as a brace, splint or crutches, please be sure you bring them to your visits.

What happens if I am running late?
If you are running late, please call and let us know so that we can accommodate your schedule. We ask that you be on time to all appointments; however, we do understand that situations arise where you may be late.

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Appointments

What can I expect through therapy?
Although it depends on your diagnosis and general condition, your follow-up appointments may consist of:

  • Therapeutic Exercises
  • Manual Therapy
  • Modalities
  • Review of your home-exercise program and your goals
  • Patient Education
  • Functional/Activity-Specific Exercises

In about four weeks, your therapist will complete a Progress Summary that will be faxed to your physician, so please inform us of any upcoming follow-up visits you have with your doctor. This letter will inform your physician of your progress in therapy and will generally give one of the following recommendations:

A request for the approval of additional physical or occupational therapy for a specified amount of time. Generally, your physician signs a prescription that is attached to your progress report and returns it to us. The prescription is necessary in order to continue with care. As a courtesy to you, we will contact your physician's office for an additional prescription. However, it is ultimately your responsibility to follow up with your physician to ensure the prescription is signed and returned to our office.

or

A recommendation to discharge you from therapy. Your physician may choose to discharge you if you have met your goals, are no longer progressing in therapy, or at her/his discretion.

How can I provide feedback?
During care at our facilities, our patients now complete a health status questionnaire using an iPad® mobile digital device at admission, mid-treatment, and discharge. This questionnaire includes patient satisfaction information that your clinician will review to make any adjustments as needed. It is important that you communicate your needs or questions to your clinician throughout your treatment. Solex Physical Therapy takes all feedback from patients seriously and appreciates your input.

What are your payment policies for services such as massage therapy, personal training, wellness memberships or gift certificates?
Solex offers additional services to better expedite your progress. Many centers offer massage therapy and personal training as well as wellness memberships. Payment for all services must be paid in full before the services are provided. If you have an existing account on file, these services can be automatically deducted from your account. If you have not set up an account with us, you will be asked to provide us with a valid credit card.

What is your refund policy on fee for services such as massage therapy, personal training, gift certificates or wellness memberships?
All services purchased are non-refundable. We will not refund the full or partial price for any unused services, packages or gift certificates purchased.

What is your cancellation policy for fee for services such as massage therapy, personal training, gift certificates, or wellness memberships?
All Solex clients must give 24-hour notice for cancellation or rescheduling of their appointments. Please be aware that failure to do so will result in the full session charge or the loss of one session from your previously purchased package. Please be prompt for your scheduled appointments. If you arrive more than 15 minutes late for your scheduled appointment, you may have to be rescheduled and will be charged for the session. This is for the benefit of you, other clients and the instructor. When able, please schedule your appointments in advance to ensure the times you need.

Do you offer Gift Certificates?
Gift Certificates are available for purchase within all Solex facilities. Gift certificates can only be redeemed from the Solex clinic they were issued. They can only be redeemed for the services listed and cannot be used as cash towards other services. Gift certificates are non-refundable and must be redeemed 6 months from the date they were issued.

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